1. About this policy
eVisa Vietnam is an independent visa support service. We are not a Vietnamese government website, immigration authority or embassy. This policy applies to information submitted through evisavietnam.com.au and information you provide to us in connection with our support services.
2. Information we collect
Depending on the service you request, we may collect information such as:
- your name, date of birth, nationality, passport details and contact details;
- Vietnam eVisa application information, including registration codes, application email addresses and current application status;
- passport bio-page images, visa application documents, application receipts or related supporting documents;
- flight date, flight time, departure airport, travel itinerary and other timing information needed to assess available support options;
- booking, payment-reference and service-selection information; and
- technical information such as browser/device data, referring pages and website interaction data where analytics consent has been provided.
3. How we use your information
We use personal information only for purposes connected with providing, administering and improving our services. This may include assessing your request, preparing or checking an application, assisting with an existing application, communicating with you, processing a booking, providing customer support, maintaining service records, preventing misuse and improving website performance.
We may also use necessary transaction and service records for accounting, dispute handling, fraud prevention and other legitimate business administration purposes.
4. Documents and uploads
Visa-related documents can contain sensitive personal information. Please submit only documents reasonably required for the service you request. We use uploaded documents for the relevant service and operational support connected with that request.
5. Analytics, cookies and consent
Our website uses a consent system for optional analytics and advertising-related storage. Google Analytics and Google Tag Manager may be used to measure website activity and conversion events when the applicable consent setting permits that processing.
You can use the website's cookie consent controls to accept or decline optional categories. Necessary technologies used to provide core website functions may operate independently of optional analytics consent.
7. Storage, security and retention
We take reasonable operational and technical steps to protect information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the service, support, record-keeping, security, accounting or dispute-handling purpose for which it was collected, and then delete or de-identify information when it is no longer reasonably required, subject to any applicable record-keeping obligations.
8. Access and correction
If you want to request access to personal information we hold about you, correct inaccurate information, or raise a privacy concern, contact us using the email address below. We may need to verify your identity before acting on a request involving personal or visa-related records.
9. Contact us
Privacy enquiries can be sent to info@evisavietnam.com.au. Please include enough information for us to identify the relevant request or booking without sending unnecessary sensitive documents by email.